We offer a 30-day return policy. If you’re not completely satisfied with your order, you can contact us within 30 days of receiving your item, and we’ll guide you through the return process.

To be eligible for a return, the item should be unused, in its original condition, and returned with its original packaging where possible. For full details, see our Refund Policy

Yes, every purchase is covered by our 30-Day Satisfaction Guarantee.

If you’re not fully satisfied, contact us within 30 days of delivery for a refund or replacement. Learn more in our Return & Refund Policy

Address: 3463 Cleveland Ave, Columbus, OH 43224, United States

Email: contact@mallnoa.com

Phone: +1 (614) 695-3607

Customer Service Hours (EST):
Monday–Friday: 9:00 AM–5:00 PM EST
Saturday–Sunday: 11:00 AM–3:00 PM EST

Customer service responds within 24 hours on working days.

Please contact us within 48 hours of delivery at contact@mallnoa.com with a brief description and photos of the issue.We’ll review your case promptly and arrange either a replacement or refund, per our Return & Refund Policy.

Yes, you can cancel your order before it ships.

Once your order has been shipped, it cannot be canceled, but you can return it after delivery by following our return procedure.

Email contact@mallnoa.com for assistance.

Mallnoa is an online-only store. Our registered business address is:

3463 Cleveland Ave, Columbus, OH 43224, United States

This address is used for business operations and order processing. Customer visits are not available at this location.